THE EMBER — TERMS & CONDITIONS
Luminary Medicine | [email protected] | www.luminarymedicine.co
Last updated on: April 28th 2026
By completing your purchase of The Ember, you agree to the following Terms & Conditions. Please read carefully before checking out. These Terms & Conditions constitute a legally binding agreement between you (the "Client") and Luminary Medicine (the "Coach"), effective upon purchase completion.
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1. PURPOSE
The purpose of this Agreement is to establish a coaching relationship between the Parties in order to support the Client's personal growth goals and to create a plan using the methods and frameworks provided by the Coach (the "Coaching Services").
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2. WHAT'S INCLUDED IN THE EMBER
The Ember is a 10-week group coaching program facilitated by Rachael of Luminary Medicine in her capacity as a somatic life coach. Enrollment includes:
• 2 x 90-minute opening and closing ceremonies
• 4 x 90-minute group coaching calls (maximum 4 participants per call)
• 3 digital workbooks: The Life Audit, The Honest Truth, and The Nervous System Field Guide
• 3 guided audio meditations: Grounding, Desire & Inner Knowing, and Nervous System Reset
• Access to a community space for reflection, connection, and witnessing between sessions
• Participation in a cohort of up to 8 people
The Client may optionally add on one 75-minute private session for an additional fee of $250.00 USD, subject to availability. This add-on must be used within the Term of this Agreement.
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3. TERM OF AGREEMENT
This Agreement becomes effective upon purchase completion and remains in full force and effect for 10 weeks from the program start date, as communicated to the Client by the Coach prior to or at the time of enrollment (the "Termination Date").
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4. CLIENT RESPONSIBILITY
4.1 The Client agrees and accepts that they are solely responsible for creating and implementing their own physical, mental, and emotional well-being, decisions, choices, actions, and results arising out of or resulting from the Coaching Services, and accepts full responsibility for their own progress and results throughout the program.
4.2 The Client agrees to be fully committed to the process, attend every scheduled session, complete associated tasks and reflection materials, and maintain integrity in completing what is mutually agreed upon.
4.3 The Client agrees to communicate honestly, be open to feedback and support, and to create the time and energy to participate fully in the Coaching Services.
4.4 The Client agrees to treat fellow cohort members and the Coach with respect, care, and confidentiality. What is shared within the group stays within the group. Any behavior deemed harmful, disruptive, or disrespectful toward other participants or the Coach may result in removal from the program as outlined in Section 8.
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5. PAYMENT
5.1 The fee for The Ember is $697.00 USD if paid in full at the time of enrollment, or two installments of $375.00 USD (total $750.00 USD) if a payment plan is selected at checkout. The Client's selected payment option is confirmed at the time of purchase. If the payment plan is selected, the second installment will be automatically charged 30 days after the first payment. All fees are in USD and do not include applicable taxes.
5.2 If the Client has selected the optional add-on private session, an additional fee of $250.00 USD will be charged at the time of checkout or as otherwise agreed upon.
5.3 The Client authorizes the Coach to charge the payment method provided at checkout in accordance with the payment option selected. The Client agrees to provide complete, current, and accurate payment information and to update the Coach should any payment information change prior to the payment due date.
5.4 If a payment is not received by the agreed-upon due date, the Client agrees to pay all amounts due upon demand, together with any applicable collection costs. The Coach reserves the right to suspend access to the Coaching Services if payment has not been received as required by this Agreement.
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6. REFUND POLICY
6.1 Due to the intimate nature of the group, spots are reserved upon receipt of the Client's first payment and are non-refundable. The Client understands and agrees that all payments made are final, regardless of whether they choose to continue participation.
6.2 The Client acknowledges that hesitation, a sense of wrong timing, or the urge to withdraw after committing is a common and expected experience — and not grounds for a refund. If something significantly changes before the program begins, the Client is encouraged to reach out to [email protected] to have an honest conversation. Any exceptions to this policy are made solely at the Coach's discretion.
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7. SCHEDULING
7.1 All session dates and times will be communicated to the Client by the Coach prior to the program start date. Sessions are conducted via video call or as otherwise specified by the Coach.
7.2 The Client understands that group calls cannot be rescheduled due to the group nature of the program. All live sessions will be recorded for the Client to access at a later time.
7.3 If the Client has purchased the optional private add-on session, they agree to provide a minimum of 24 hours' notice to reschedule. Failure to provide adequate notice may result in forfeiture of the session. Any such notice must be sent to [email protected].
7.4 The Client understands that if they are late to a session, the session will end at the scheduled time regardless.
7.5 The Client understands that they are not able to pause their participation in the Coaching Services, and the program must be fulfilled within the 10-week Term.
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8. TERMINATION
8.1 The Client understands that the Coach retains the right to limit, suspend, or terminate the Coaching Services prior to the Termination Date, without refund, if the Client: (i) becomes disruptive or difficult to work with; (ii) fails to follow program guidelines; (iii) is found to harass the Coach or other participants; (iv) participates in copyright infringement of any materials produced by the Coach; or (v) makes negative, defamatory, or disparaging public statements about the program or the Coach without prior consultation. The Client accepts that the Coach will provide a formal warning prior to termination, where circumstances allow.
8.2 If the Coach terminates the Coaching Services for any reason other than those outlined in 8.1, the Coach will provide a partial refund that is fair and equitable, considering the investment made and the time remaining in the program. Any sessions or services already delivered will not be refunded.
8.3 Any money owing to the Coach at the time of termination will become due at the effective date of termination.
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9. PRIVACY & CONFIDENTIALITY
9.1 The Coach agrees to respect the Client's confidential information and will not disclose any information pertaining to the Client, nor the Client's name, without the Client's written consent.
9.2 The Client agrees to give the Coach permission to keep a confidential record of the Client's name, contact information, and documented notes throughout the Coaching Services.
9.3 The Client understands that the coaching relationship does not constitute a legally confidential relationship (as exists in medical or legal professions), and therefore communications are not subject to the protection of any legally recognized privilege.
9.4 The Client agrees to maintain the confidentiality of fellow cohort members. Personal information, stories, or disclosures shared by other participants within the program are not to be shared outside of the group without express consent.
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10. MEDIA RELEASE & TESTIMONIALS
10.1 The Coach may want to share elements of the Coaching Services or their outcomes for future training and/or marketing purposes. The Coach will not release confidential or proprietary information and will consult the Client before such use.
10.2 All sessions will be recorded for the personal use of both Parties and for the Client's ability to revisit the material. Recordings and photographs will not be used for social media, marketing, or any other public-facing purpose without the Client's explicit prior consent. The Coach may share anonymized stories, reflections, or insights that emerge from the Coaching Services for educational or marketing purposes, provided that no identifying information is included. If the Coach wishes to attribute any shared content to a specific client, explicit written consent will be sought beforehand.
10.3 In the event the Client provides a testimonial, the Client grants full permission for the Coach to use any photographs, recordings, or written words for marketing purposes.
10.4 The Client understands that all calls between the Client and the Coach may be recorded for the personal use of the Parties.
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11. INTELLECTUAL PROPERTY
11.1 The Coach retains all ownership rights to all materials provided during the Client's participation in the program (the "Coaching Materials"), including all workbooks, meditations, recordings, and other content in any format. All Coaching Materials are deemed copyrighted under applicable law.
11.2 The Coaching Materials are provided to the Client for individual, personal use only under a single-user license. The Client is not authorized to share, copy, distribute, or otherwise disseminate any Coaching Materials without the Coach's express prior written consent. The Client agrees not to reproduce, duplicate, resell, or exploit any portion of the Coaching Services or Coaching Materials for any commercial or personal purpose.
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12. DISCLAIMER & SCOPE OF PRACTICE
12.1 The Coach operates solely as a somatic life coach and does not hold licensure as a physician, psychologist, therapist, or any other regulated health or mental health professional. Nothing within the Coaching Services constitutes medical advice, psychological treatment, diagnosis, or clinical care of any kind.
12.2 The Coaching Services may include somatic experiencing practices and/or tapping techniques (Emotional Freedom Technique). The Client acknowledges that these modalities are used in a coaching context only, are not a substitute for medical or mental health treatment, and that participation is entirely voluntary. The Client releases the Coach from any liability arising from their voluntary participation in these practices.
12.3 The Coaching Services are not therapy or counselling and do not substitute for, and should not be used in place of, counselling, psychotherapy, psychiatric care, or substance abuse treatment. If the Client is currently working with a mental health or medical professional, it is recommended they inform that provider of their participation in this program.
12.4 The Coach makes no representations, warranties, or guarantees regarding the achievement of any specific results from participation in the Coaching Services. The Client acknowledges they are voluntarily choosing to enroll and are solely responsible for any outcomes.
12.5 If, at any point during the Coaching Services, the Coach determines that the nature of the Client's needs falls outside the scope of somatic life coaching, the Coach reserves the right to refer the Client to an appropriate professional and, if necessary, terminate the Coaching Services with a pro-rata refund for undelivered sessions.
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13. LIMITATION OF LIABILITY
13.1 The Coach is not and will not be liable or responsible for any actions, inaction, or any direct or indirect result of the Coaching Services or Coaching Materials. In no event shall the Coach be liable to the Client for any indirect, consequential, or special damages.
13.2 The Client shall defend, indemnify, and hold harmless the Coach and Luminary Medicine from and against any and all liabilities, claims, damages, costs, and attorneys' fees arising out of or resulting from the Client's participation in the Coaching Services, excluding any liability resulting from the Coach's own negligence or willful misconduct.
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14. NO DEFAMATORY STATEMENTS
14.1 The Client agrees not to make, publish, or record any oral or written statements that are defamatory, libellous, or slanderous in nature toward the Coach or the Coaching Services.
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15. CHARGEBACKS
15.1 The Client agrees to make every reasonable attempt to resolve any payment concern directly with the Coach prior to initiating a chargeback with their financial institution. In the event of a chargeback attempt, the Client expressly agrees to forfeit access to the Coaching Services and any related materials. The Coach reserves the right to present proof of purchase, access, and these Terms & Conditions to the financial institution investigating the dispute.
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16. TECHNOLOGY DISCLAIMER
16.1 The Coach makes reasonable efforts to provide reliable technology and platforms from which the Client can access the Coaching Services and related materials. However, in the event of a technological failure — including but not limited to failures involving Flodesk, GoogleMeet, or any other third-party platform — the Coach is not responsible for said failure. While the Coach will make reasonable efforts to support the Client in such circumstances, some technological issues are outside of the Coach's control and may require the Client to seek support directly from the third-party provider. The Client agrees to hold the Coach harmless from any claims arising out of any technological failure, except in the case of gross negligence.
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17. MODIFICATIONS
17.1 The Coach may modify these Terms & Conditions from time to time. Any modifications will be communicated to the Client, who may either continue the Coaching Services under the updated terms or request termination of the Agreement.
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18. DISPUTE RESOLUTION
18.1 In the event a dispute arises and cannot be resolved by mutual consent, the Parties agree to attempt to mediate in good faith for up to thirty (30) days after notice is given. If the dispute is not resolved, and in the event of legal action, the prevailing Party will be entitled to recover all reasonable costs and attorneys' fees from the other Party.
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19. SEVERABILITY
19.1 If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.
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20. FORCE MAJEURE
20.1 Either Party may be excused from performance obligations in the event of a disastrous occurrence outside their control that materially affects the delivery of the Coaching Services, including acts of God, natural disasters, war, pandemic, or other events beyond reasonable control of either Party.
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21. GOVERNING LAW
21.1 This Agreement shall be interpreted and governed in accordance with the laws of the Province of Alberta, Canada.
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By completing your purchase, you confirm that you have read, understood, and agree to these Terms & Conditions.
Questions? Contact [email protected]